Terms and conditions

Registration

• Our students can book a course at Living Your Spanish School (LYS) by paying half of the total amount a month in advance and the rest on their first day at school. All our courses are pay in advance.
• The courses can be weekly or monthly, starting every Monday all year round. Once the students book the course a tailor-made programme is created for them to attend.
• The deposit can be made though the payments methods informed below. A copy of the bank deposit must be sent to confirm the booking.
• Last minute bookings and changes: we reserve the right to accept last minute bookings and apply any additional charges.

Course Conditions

• The cost of the courses includes first day placement test, textbooks and material, the corresponding class hours of the chosen course, snacks and drinks during lessons and end of course certificate. The participant must also include the cost of other services that may be requested (visa, insurance, accommodation, transfer service, etc).
• The average number of students per group classes is 4-6 and the maximum number is 12.
• If there is only one student at a level, he/she will take individual classes at the price of one-to-one lessons.
• LYS shall determine the classes schedule depending on availability.
• When the students have to travel or miss their lessons, they should warn their teacher two business days in advance and agree to make up for these lessons. Also, when the students miss a class they should phone the teacher to make further arrangements, otherwise this lesson will be missed.
• In any situation where the student(s) do not show up for their scheduled class and they are the only student(s) in the class, LYS reserves the right to release the teacher after 15 minutes of waiting unless notification of late arrival has been made in advance. Once the teacher has been released, the class is automatically canceled, no rescheduling of class will be made, and no refunds will be given.
• All the students have to bring their books or booklets and do their homework everyday.
• LYS closes on public holidays. The missed hours will be compensated based on the teacher's and the students' availability. Individual classes will be rescheduled based on LYS’s availability.
• These conditions apply to the online courses.

Prices

• The prices of our programs are published in our web page and replace any other previous version.
• Prices on any 3rd party websites, printed flyers, brochures, advertisements, or other materials are for indication only.
• Prices are subject to change at any time without notice.
• If prices change and only partial payment has been received for a booking, it is at the sole discretion of LYS to decide whether or not to honor the price from the time of booking upon completion of the full payment.
• Discounts that are offered directly by LYS cannot be combined with any other discounts offered by third parties, unless stated otherwise. The long term discount is per person and it only applies when multiple consecutive weeks are booked and paid for at the same time. Any additional weeks will be calculated as a new transaction and a new booking.

Payment

• In order to confirm a reservation, the payment of half the total amount is required.
• The payment can be made through a SEPA bank deposit, a SWIFT international wire transfer or using Moneygram or Western Union. Please remember to clearly indicate the name of the beneficiary, personal information and the purpose of the payment.

Cancellations

• They are applicable to Spanish courses, accommodation and tranfer services. The bank charges will be incurred by the student.
• Cancellation fees are as follows:
  • 2 weeks before the course starts, no charges;
  • Less than 2 weeks, 30% of the program;
  • After the course has started, no refunds provided.
• Cancellations are valid only when they are made by letter, by fax or by email to the following address: Our email address
• LYS will not review its cancellation policies in any situation, even if cancellations are due to personal emergencies, illnesses, or accidents.
• LYS reserves the right to modify or cancel its program and services arrangements if unforeseen circumstances arise. If LYS cancels or significantly changes the elements of a booked program due to force majeure, on or before the start date of such program, LYS will inform the student as soon as possible and will put forth its utmost effort to arrange alternatives that are of equal value. If force majeure occurs while the program is in progress, LYS will try to make reasonable alternative arrangements.

Travel Documents and Insurance

• The student is fully responsible for having all necessary valid travel documents, travel insurance, and medical insurance before starting the course. Any non-compliance and any resulting damages are the sole responsibility of the student.

Accommodation

• LYS accommodations have been carefully selected by members of our staff in order to guarantee not only the infrastructure but also the services offered.
• In case of bookings made two weeks before the course starts, LYS will not guarantee availability of the accommodation requested by the student since LYS gives priority to bookings made in advance. Moreover, LYS may change the price in order to provide an adequate accommodation for the student.
• The minimum for an accommodation booking is one week (7 nights). Any extra nights that are less than the one-week unit will be calculated separately. There is no refund if the student checks out early or spends less time in the accommodation than was paid for during their stay. This includes any trips taken during the stay.
• If students are not pleased with the assigned accommodation, they may request to change it. LYS will make every effort to look for another accommodation of the same type and characteristics
• LYS reserves the right to relocate or terminate a student’s accommodation arrangement without a refund if the student violates the Code of Conduct or the host’s house rules, creates disruptions to the host’s living environment, and/or if a substantial amount of reasonable complaints are made from the host. The abuse of alcohol, the use of illegal drugs, or the presence of overnight guests without permission of the host are not allowed and will result in immediate termination of accommodation without a refund.
• The student must always inform LYS about the arrival time and date via e-mail or telephone at least 48 hs in advance. If the requested information is not provided, LYS can not guarantee that someone will be waiting at the accommodation for the student upon arrival.
• The accommodation will be charged from 10 am on the first day requested. The check-in to the assigned accommodation must be made from 10 am to 12 am or 6 pm to 8 pm on Sunday and students must leave the accommodation until 10 am on Saturday. If the check-in and check-out times are not fulfilled, LYS will charge the corresponding additional days.
• If students do not arrive within the stipulated times, LYS does not guarantee that someone will be waiting for them.

Transfer Service

• Flight details (date, time, airline, and flight number) must be confirmed one week before arrival, otherwise LYS will not guarantee the transfer service and there will be no refunds for this service.
• If any changes as regards flight details are not duly informed, LYS will not take responsibility for the proper provision of the service.
• If students arrive at a different time from the one already informed to LYS due to delays, flight changes, etc. LYS will provide the transfer service but will reserve the right to apply any additional changes if necessary.

Privacy

• Living your Spanish and any contributor of this website care a lot about your privacy. We therefore only process data that we need for this website and we will never make your data available to third parties for commercial purposes.
• This privacy policy applies to the use of the website. The starting date for the validity of this policy is April 13th, 2020. The publication of a new version will void the validity of all previous versions. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.
• If you have any questions about this privacy policy, please contact us, you will find the contact details below.
• General purpose of the processing: We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. If you share information with us and we use this information to contact you at a later time – other than at your request – we ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.
• Automatically collected data: Data that is automatically collected by our website is processed with the aim of further improving our services. These are metadata such as your IP address, web browser version and operating system.
• Participation in tax and criminal investigation: In some cases we can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your information.
• Retention periods: We keep your information as long as we need it to contact you.

• Your rights

• On the basis of the applicable German and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
• In principle, in order to prevent abuse, we will send copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for erasure we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
• You have the right to file a complaint with the German Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
• Right of inspection: You always have the right to see the information that we process, related to your person, or traceable back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
• Rectification right: You always have the right to adapt the information that we process, related to your person, or traceable back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
• Right to restriction of processing: You always have the right to limit the information that we process, related to your person, or traceable back to you. You can submit a request to that effect to our our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data, until you cancel the restriction, will no longer be processed.
• Right of transferability: You always have the right to let the processing of the information, related to your person, or traceable back to you be carried out by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
• Right of objection and other rights: If necessary, you have the right to object to the processing of your personal data by or on behalf of this website. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.

• Changes to the privacy policy

• We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

• About the data processing

• Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.
• Cookies: They are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
  In case you don't want cookies to be used for measuring your behaviour, you can turn the measuring off by visiting the following websites:
  For European websites
  For US-Websites
  
• Web hosting: We accept web hosting and e-mail services from All-Inklu. It processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. All-Inklu has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. All-Inklu is obliged to observe secrecy on the grounds of the confidentiality agreement.
• Analysis: The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
• Google Analytics: To analyze the use on our website, we use Google Analytics. Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. This software records the following metadata:
  • Anonymized IP address
  • Browser version
  • Operating system
  • Website use
  This data is stored for up to 5 years for trend analyses.
  Place of processing: Ireland – Privacy Policy – Opt Out. Privacy Shield participant.

• Contact details

• Ing. Antonio Robirosa
  80333 München
  Email: privacy_lys at go dot arobirosa dot com
  Vollständige Adresse und Telefonnummer auf Anfrage
  

Liability of LYS

• LYS is responsible for making sure that all programs and services are supplied as described and that they all reach reasonable standards. However, LYS will not be liable for the failure or improper performance of these products and services where such failure or improper performance is attributable to a) the fault of the student, b) the unforeseeable or unavoidable actions of an unconnected third party, c) unusual and unforeseeable circumstances beyond the control of a service provider of LYS, including force majeure.

General Information

• The contract incorporating these conditions shall be governed by Argentine law and any matters arising out of it shall be subject to the jurisdiction of the Courts of the Buenos Aires Province, Argentina.
• Any changes to these Terms & Conditions will be updated and posted on this web site, being the published update the valid version.